Office Administrator

$37,440 - $41,600/Yr

Douglasville Winair - Douglasville, GA

Full-time - Entry Level

Douglasville, GA

Merchant Wholesalers, Durable Goods

About the position

The Office Administrator is responsible for ensuring the daily operations of HVAC Wholesale Distribution are executed efficiently while providing excellent customer service. This role involves managing various administrative tasks, assisting the President with office operations, and maintaining a professional environment for both customers and vendors.

Responsibilities

• Ensure daily duties as outlined in 'a day's work in a day' are accomplished.
• Handle warranties and shipping discrepancies/damages.
• Manage office supplies, including water and ice cream.
• Process vendor claim backs and deposits.
• Set up customer accounts and send WINCCA credit applications.
• Manage cash drawer and purchase order (PO) and sales order drawers.
• Oversee damaged and warranty items in the warehouse.
• Handle private labeling and manage open POs and sales orders.
• Manage IOV reporting and print/distribute morning reports as necessary.
• Open and distribute mail.
• Answer phones courteously and assist customers in person and over the phone.
• Assist the President with appointment management and general office operations.
• Complete career track training in WIN University for Office Assistant/Manager position.

Requirements

• Proficiency in related applications in the WISE system.
• Ability to analyze administrative details and correct routine error situations.
• Strong communication and customer service skills.
• Attention to detail and high level of accuracy.
• Sound judgment, problem-solving, and decision-making abilities.
• Superior organizational and time management skills.
• Integrity and professionalism in business interactions.

Nice-to-haves

• Experience in HVAC or wholesale distribution environments.
• Familiarity with Culture Index assessments.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance