Office Administrator

Edina Realty - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Real Estate

About the position

Edina Realty is seeking an experienced Office Administrator to join our team in the Downtown Minneapolis sales office. This full-time position is critical to our operations, providing essential administrative support to the sales manager and sales associates. The Office Administrator will oversee and perform various office operation duties, including recruiting and training staff, interpreting and enforcing company policies, and delivering exceptional customer service. This role is designed for someone who thrives in a busy environment and possesses strong administrative, project management, and time management skills. The work schedule is Monday through Friday from 8:30 AM to 5 PM, and this is an in-office position. In this role, you will be responsible for receiving, processing, and reviewing listing and sales contracts, maintaining files to ensure all changes are accurately posted, and preparing necessary paperwork in a timely manner. You will also handle earnest money, manage daily branch office operations, and ensure the office maintains a professional appearance. Your duties will include answering phones, greeting visitors, scheduling appointments, and assisting with client communications. As a supervisor, you will provide direction and training to office staff and new sales agents on office equipment and computer programs. Additionally, you will create marketing materials such as brochures, flyers, and client letters, process license application paperwork for new and renewing sales associates, and perform any additional responsibilities as assigned. The ideal candidate will demonstrate a commitment to maintaining a positive and productive work environment, establish strong relationships with staff and clients, and take initiative for personal and professional development. This position requires adherence to company policies and a focus on quality and professionalism in all tasks.

Responsibilities

• Receive, process and/or review listing and sales contracts.
• Maintain files to ensure all changes generated are posted.
• Ensure accuracy and timely preparation of all paperwork, record and maintain sold records and prepare and generate reports.
• Handle earnest money.
• Perform daily branch office operations including maintaining office appearance, distributing and processing mail, processing accounts payable and receivable, and maintaining office equipment.
• Answer phones, greet visitors, schedule appointments and assist with client communications.
• Supervise office staff; provide work direction and training.
• Train new sales agents on office equipment and computer programs.
• Create brochures, flyers/postcards, sign-in sheets, client letters and presentation materials as needed.
• Process license application paperwork for new, renewing and transferred sales associates.
• Perform any additional responsibilities as requested or assigned.

Requirements

• Bachelor's degree in business administration or related field; or equivalent work experience and knowledge.
• Three to five plus years of related experience and demonstrated supervisory skills.
• Knowledge of real estate, title and/or mortgage business strongly preferred.
• Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access.
• Excellent oral and written communication skills.
• Effective interpersonal skills and leadership abilities.
• A strong customer-service focus.
• Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player.
• Project management skills; ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

Nice-to-haves

• Real estate license preferred.
• Flexibility to work evenings and weekends when needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off