Office Administrator

$18 - $20/Yr

Coastline Academy - Fort Worth, TX

Full-time

Fort Worth, TX

Educational Services

About the position

The Office Administrator is a pivotal role responsible for ensuring smooth office operations, supporting team members, and maintaining compliance with state requirements. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.

Responsibilities

• Ensure office supplies are stocked and necessary equipment is in good working condition.
• Maintain organization of office files and ensure proper completion of state-required documentation, including certificates and drive logs.
• Scan and upload documentation and mail as needed.
• Oversee office cleanliness standards and assist with cleaning tasks as needed to maintain a professional and welcoming environment.
• Provide day-to-day assistance to Instructors, addressing questions concerning scheduled lessons and availability.
• Serve as the primary point of contact for resolving customer inquiries and concerns, ensuring prompt and professional communication.
• Provide exceptional support to customers by addressing scheduling, documentation, or service-related questions.
• Collaborate with team members to deliver consistent and positive customer experiences.
• Maintain a customer-first mindset, proactively identifying opportunities to enhance satisfaction and loyalty.
• Ensure all customer interactions align with company values and service standards.
• Assist with communication with existing high schools partnerships in the region.
• Help with execution of marketing events as needed.
• Assist the training team in coordinating in-person training sessions for new Instructors.

Requirements

• Proven experience in office management or a similar administrative role.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills and the ability to collaborate with team members.
• Valid driver's license with a clean driving record.
• Proficiency in tools like Slack, Gmail, Google Sheets, Google Docs and office productivity software.
• Detail-oriented and committed to maintaining compliance standards.
• A proactive problem-solver who thrives in a dynamic environment.
• Ability to foster a collaborative and supportive team atmosphere.
• Strong multitasking skills and ability to balance administrative and operational responsibilities.