Office Administrator

Reliance Fire Protection - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

Justice, Public Order, and Safety Activities

About the position

Reliance Fire Protection, Inc., a subsidiary of Davis-Ulmer Sprinkler Company, is seeking an Office Administrator to support our team in Baltimore, MD. As an Office Administrator, you will play a crucial role in maintaining office systems and processes that support all branch operations. This position is essential for ensuring the smooth functioning of administrative tasks and facilitating communication between various offices. You will be responsible for managing National Accounts invoicing, submission, and collection efforts, which includes contacting customers for invoice acknowledgment and payment status. Additionally, you may assist in obtaining necessary information for jobs, such as purchase order numbers, tax-exempt forms, insurance certificates, and certified payroll information. In this role, you will also assist the branch with various administrative tasks, including ordering and coordinating insurance certificates and licenses, completing pre-qualification and qualification forms, and scanning documents to the online document storage systems. Acting as a liaison between other offices will be a key part of your responsibilities, and you may be assigned other duties and special projects as needed. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently while maintaining a high level of customer service.

Responsibilities

• Manage National Accounts invoicing, submission, and collection effort.
• Contact customers for invoice acknowledgment and payment status.
• Assist in obtaining information needed for jobs such as PO#'s, tax-exempt forms, insurance certificates, and certified payroll information.
• Assist the branch in administrative tasks such as ordering and coordinating insurance certificates and licenses.
• Complete pre-qualification and qualification forms and scan documents to the online document storage systems.
• Act as a liaison between other offices.
• Perform other duties and special projects as assigned.

Requirements

• High School Diploma/GED required; Associate's Degree preferred.
• A minimum of one year in an administrative setting or equivalent combination of education and experience.
• Good oral, written and telephone skills.
• Good customer service skills.
• Time management, organizational and interpersonal skills.
• Moderate to advanced computer skills (Microsoft products, AS400 system).
• Ability to define problems, collect data, establish facts and draw conclusions.
• Computer knowledge, including Microsoft Word, Excel, and Outlook, Internet and Adobe.

Benefits

• Competitive pay for experienced individuals.
• Medical, dental, and vision insurance.
• 401K match program.
• Employer funded profit-sharing plan.
• Variety of voluntary benefits.