Office Administrator

Jackson Hewitt - Palos Heights, IL

Full-time

Palos Heights, IL

Professional, Scientific, and Technical Services

About the position

At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". Together we are highly passionate about what we do, and how we can help our clients. The fulltime Office Administrator role will empower you to have the opportunity to provide valuable solutions and administrative support to clients, fellow employees, and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency and customer service skills. You will present a professional, courteous, and confident demeanor via verbal and written communications. In this role, you will take ownership in assisting, researching, resolving, escalating, and documenting customer and employee issues. You will respond timely, efficiently, and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. Utilizing your computer knowledge, software, databases, scripts, and tools appropriately will be essential. You will also make sales or recommendations for products or services that may better suit client needs. Using multiple tools, knowledgebase, and communication skills, you will effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.

Responsibilities

• Provide valuable solutions and administrative support to clients, fellow employees, and referral sources.
• Coordinate and administer front office activities.
• Assist, research, resolve, escalate, and document customer and employee issues.
• Respond timely, efficiently, and accurately to client inquiries.
• Explain possible solutions to clients and ensure they feel supported and valued.
• Utilize computer knowledge, software, databases, scripts, and tools appropriately.
• Make sales or recommendations for products or services that may better suit client needs.
• Research and provide accurate information to recommend the customer's next best action.

Requirements

• 1-3 years previous office experience
• Reliable, punctual attendance is crucial
• Robust experience with MS Office suite (e.g., Outlook, Excel, Word)
• High School Diploma/GED or equivalent related business experience preferred
• Strong problem solving and decision-making ability
• Excellent communication skills, including written and verbal
• Outstanding interpersonal and rapport building skills
• Strong time management and organizational skills
• Phone skills, including familiarity with complex or multi-line phone systems.

Nice-to-haves

• College degree
• Strong computer skills and the ability to troubleshoot and diagnose IT problems
• In-depth knowledge and troubleshooting of hardware issues
• Prior experience working in a fast-paced environment.