Water-Flo - Clinton, CT
posted 4 months ago
The Office Administrator position is available for a busy water and radon company located in Clinton, CT. The ideal candidate will possess an excellent telephone presence and have substantial customer service experience. This role is crucial for ensuring smooth operations within the company, as it involves a variety of tasks that support both the technical team and customer interactions. The primary responsibilities include scheduling technicians, managing customer-facing interactions via phone and email, and overseeing inventory management. The salary for this position will be determined based on the candidate's experience, and eligible employees will receive benefits after 30 days of full-time employment. Initially, the position will start as part-time, with working hours from Monday to Friday, 7:30 am to 12:00 pm during the onboarding and training period. By December 1, 2024, the role is expected to transition to a full-time schedule from 7:30 am to 4:00 pm, Monday through Friday. However, the company is flexible and open to considering candidates who prefer a full-time schedule from the start or those who wish to maintain a part-time schedule for a longer duration. Candidates who believe they are a good fit for this role are encouraged to apply and discuss their availability with the company. Essential functions of the role include acting as a Customer Service Representative, which involves handling incoming and outgoing calls, emails, and text messages. This includes general inquiries, scheduling service, installation, and maintenance plan appointments for both residential and commercial customers. The Office Administrator will also be responsible for follow-up communications with customers regarding test results, warranty registrations, and feedback requests. Additionally, the role includes dispatching responsibilities, managing the technical team's schedule, and assisting technical staff members as needed throughout the day. Data entry tasks will involve entering customer information, equipment records, warranty information, and customer maintenance plans. Inventory management is also a key responsibility, which includes ordering and receiving materials, maintaining B2B communications with suppliers, and monitoring backorder status.