Office Adminstrator - Final Mile

The Suddath Companies - Grand Prairie, TX

Full-time

Grand Prairie, TX

Truck Transportation

About the position

The Office Administrator for Final Mile at Suddath plays a crucial role in managing the relationships and correspondence between customers, operations, independent contractors, and the customers' customer department. This position is integral to the Home Delivery Administration and Operations, assisting in the execution of various processes and procedures necessary for smooth operations. The Office Administrator will be responsible for handling customer inquiries, managing communications, and ensuring that all administrative tasks are completed efficiently and accurately. In this role, the Office Administrator will receive and respond to phone calls from customers, clients, and independent contractors, ensuring that all inquiries are addressed promptly. Regular email correspondence is also a key responsibility, as the administrator will need to communicate effectively with the Central Office regarding customer relations, order research, and other location-specific issues. The position requires oversight of the Bill of Lading (BOL) process, which includes following up on previous day's BOLs, updating delivery dates for reschedules, preparing for the next day's deliveries, and filing completed BOLs. Additionally, the Office Administrator will print and file service orders, enter notes and information into the appropriate systems, and collaborate with the Warehouse Manager on customer orders. The role also involves researching open and unassigned orders, printing daily manifests, organizing routes for the next day, and preparing necessary documentation for warehouse operations. The Office Administrator must be adaptable and ready to take on other duties as assigned, contributing to the overall efficiency of the team and the satisfaction of customers.

Responsibilities

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e-mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders, and other location issues.
• Receive all previous day's routes from local Operations Manager and scan to Home Delivery Administration.
• Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs.
• Print out all Service Orders and file appropriately.
• Scan service orders to appropriate departments.
• Enter notes and additional information for customer and Independent Contractors into appropriate system.
• Correspond with Warehouse Manager on customers' orders.
• Research open and unassigned orders.
• Assist in printing daily manifest and organizing next day's routes.
• Prepare Hot Shot print out for Warehouse.
• Check-In all returns.
• Enter FedEx orders received into spreadsheet.
• Other duties and tasks as assigned.

Requirements

• Two-year college degree preferred, but not required.
• Previous office experience required.
• Experience handling administrative tasks for a warehouse, construction or transportation company preferred.
• Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem-solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self-starter with the capability of taking multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.