Office Agent

Alliance Ground International • Los Angeles, CA

397d • $47,008 - $52,478

About The Position

The Office Agent at Alliance Ground International (AGI) plays a crucial role in assisting customers throughout the shipping process. This position involves coordinating shipping details, completing compliance documentation, and providing exceptional customer service. AGI is a leading ground handling company, known for its commitment to safety and quality service, supporting numerous airlines across various airports in the U.S. and Canada.

Requirements

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver's license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.

Nice To Haves

• One+ year of Cargo Agent experience.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
• Complete all training when required by company, airport governing authority, or customer when required.

Benefits

• Paid vacation
• Medical, dental, and vision coverage for full-time qualified employees
• Medical coverage for part-time employees
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees