Office Assistant 1 (Keyboarding)

Alfred State College - Alfred, NY

Full-time - Entry Level

Alfred, NY

Educational Services

About the position

The Office Assistant 1 (Keyboarding) position at Alfred State College involves providing essential office support within the Student Records and Financial Services Office. The role focuses on delivering excellent customer service, managing office communications, processing student records, and performing various clerical tasks to ensure smooth operations. This entry-level position is crucial for maintaining accurate records and assisting students and faculty with their inquiries and needs.

Responsibilities

• Provide excellent customer service by assisting students and parents via phone, in-person, and email.
• Respond to the office email account and manage general office communications.
• Process paper and electronic transcript requests.
• Update Student Records and Student Accounts web and portal information.
• Coordinate communication with faculty regarding student attendance issues.
• Send scheduled messages to Student Announce after staff review.
• Review, process, and distribute various reports for the office.
• Distribute return notices for private and direct loans.
• Assist with mailing and review of W-9S tax forms.
• Prepare and send unofficial withdrawal letters and Title IV outstanding check 90-day notices.

Requirements

• No minimum education or experience requirements for this title.
• Must pass a keyboarding test demonstrating the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy.

Benefits

• Health insurance with 73% to 88% covered by the employer.
• No cost dental and vision benefits for employees and eligible dependents.
• Tuition benefits for continuous learning and professional development.
• Up to 22 vacation days, 5 personal days, and 13 paid sick days per year.
• Up to 13 paid holidays annually.
• Paid parental leave.
• Various retirement options including a defined benefits (pension) plan.