State of New York - Menands, NY

posted about 2 months ago

Full-time - Entry Level
Remote - Menands, NY
Executive, Legislative, and Other General Government Support

About the position

The Office Assistant 2 position at the New York State Comptroller's Office involves clerical and administrative support tasks, primarily focused on processing claims and assisting in training new staff. This role is essential for maintaining efficient operations within the agency, ensuring compliance with rules and regulations, and providing excellent customer service.

Responsibilities

  • Review and process claims.
  • Perform database searches using information provided by claimants.
  • Identify and link additional claim properties.
  • Determine and request in writing required proof and documentation.
  • Recommend payment according to agency rules, regulations, policies and/or procedures.
  • Assist in training and helping new Office Assistants 1 in performing their duties.
  • Review Office Assistant 1's work product, including drafted letters and their progress in processing claims.
  • Work with the UFE 1 on development and performance plans for Office Assistants 1.

Requirements

  • One year of clerical experience.
  • Currently reachable on the appropriate or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
  • For 70.1 transfer, must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-07 or above.

Nice-to-haves

  • Excellent communication skills
  • Good computer skills
  • Customer service experience
  • Comfortable working in a team environment
  • Familiarity with unclaimed funds

Benefits

  • Telecommuting options after initial 8 weeks
  • Compressed workweek allowed
  • Reasonable accommodations for applicants with disabilities
  • Diversity and inclusion in the workplace
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