Office Assistant - Apartment Leasing Office

Independent Management Services - Pontiac, MI

Full-time - Entry Level

Pontiac, MI

51-100 employees

Real Estate

About the position

Independent Management Services is a full-service property management and marketing firm, specializing in the revitalization of under-managed multifamily housing developments. Since our founding in 1989, we have expanded our nationwide presence to include over 100 sustainable communities in 11 states focusing exclusively in the affordable and workforce housing sectors. However, our total breadth of experience also includes market rate and commercial property management. We offer competitive salaries commensurate with experience and a comprehensive benefit package. We intend to build a team of individuals who are self-motivated, willing to learn and grow with our firm. We progressively uphold a professional management team to serve our clients, enhancing our management skills and capabilities. Your progress, training, experience, motivation, attitude, and goals may create many possibilities for career opportunities with our company. If you have superior attention to detail with outstanding communication skills and enjoy a challenging fast-paced environment, join our team now!

Responsibilities

• Frequent telephone and personal contact with prospective/current residents.
• Initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to prospective residents.
• Complete move-in orientation with residents including reviewing rental lease, House Rules, etc.
• Schedule move ins/outs, rental applicant interviews, and other dates critical to the leasing process.
• Administrative support tasks such as filing, typing, answering telephones, processing mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process all payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while always maintaining a professional demeanor.

Requirements

• Basic office skills including typing, filing, and telephone etiquette.
• Excellent follow-up skills via telephone and email correspondence.
• Proficiency with Paycom software and Microsoft Office suite preferred.
• Demonstrated track record regarding work attendance and reporting for work timely.
• Must adhere to Federal Fair Housing Laws.

Nice-to-haves

• Experience in property management or leasing office environment.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Dependent health insurance coverage
• 401(k) matching