About the position
The Front Office Assistant at our Urgent Care facility in Cedartown is a vital role responsible for managing all clerical functions that support the business operations of the medical practice. This position requires a proactive individual who can handle a variety of tasks efficiently and effectively. The primary responsibilities include managing telephone communications, scheduling patient appointments, maintaining accurate filing systems, and performing copying and other clerical duties as needed. The Front Office Assistant will be the first point of contact for patients, making it essential to provide excellent customer service and maintain a welcoming environment. In addition to the clerical duties, the Front Office Assistant will be expected to work closely with medical staff to ensure smooth operations within the office. This includes coordinating with healthcare providers to manage patient flow and assist with administrative tasks that support patient care. The role requires a strong understanding of medical terminology and coding, as well as proficiency in using medical office information systems and electronic billing processes. Attention to detail and the ability to multitask in a fast-paced environment are crucial for success in this position. The ideal candidate will have a commitment to customer service and the ability to communicate effectively with patients of all ages. This role is essential in creating a positive experience for patients visiting our urgent care facility, and the Front Office Assistant will play a key role in ensuring that all administrative functions are carried out smoothly and efficiently.
Responsibilities
- Manage all clerical functions related to the business aspect of the medical practice.
- Handle telephone communications and patient inquiries.
- Schedule patient appointments and manage the appointment calendar.
- Maintain accurate filing systems for patient records and other documents.
- Perform copying and other clerical duties as needed.
- Coordinate with medical staff to ensure smooth office operations.
- Assist with electronic billing and other automated functions.
Requirements
- High school diploma or GED from an accredited institute required.
- Prior experience with front desk responsibilities in a medical office setting.
- Knowledge of medical terminology and ICD-9/CPT coding is required.
- Accurate typing and filing skills required.
- Experience in the use of medical office information systems is preferred.
- Strong verbal and written communication skills are essential.
- Commitment to customer service and effective communication with patients of all ages.
Nice-to-haves
- Two year course for medical office assistant at the post-secondary level preferred.
- Experience with electronic billing and automated functions preferred.
