Office Assistant- Customer Service Representative Onsite

$39,520 - $45,760/Yr

Packard Culligan Water - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

1,001-5,000 employees

About the position

The Customer Service Representative (Onsite) at Packard Culligan Water in St. Louis, MO, is a vital role focused on building lasting customer relationships and delivering exceptional service. This position requires a positive and adaptable individual who excels in multitasking and values a strong company culture. The role involves effective communication of products and services, addressing customer inquiries, and managing administrative tasks, all while contributing to a supportive team environment.

Responsibilities

• Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, billing inquiries, and assist with collections.
• Process daily and monthly administrative tasks as assigned.
• Efficiently schedule deliveries and service appointments.

Requirements

• Strong communication skills, both verbal and written.
• Quick problem-solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Multi-tasking ability with different computer programs.
• Collaborative team player with a friendly demeanor.

Benefits

• $0 deductible medical insurance with affordable premiums.
• Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.
• Consistent Monday-Friday 7:45AM-4:45PM schedule.
• 7 paid Holidays and a competitive PTO package.