Office Assistant/Customer Service

$37,440 - $41,600/Yr

Nw Industrial - Eugene, OR

Full-time

Eugene, OR

Construction of Buildings

About the position

The Office Assistant/Customer Service role at NW Industrial Staffing involves providing exceptional customer service and administrative support primarily through phone interactions. The position focuses on resolving customer issues related to service appointments for a fleet of vehicles, ensuring effective communication and relationship building with customers. This full-time position is situated in one of Eugene's largest sanitation companies, emphasizing a commitment to quality service and community engagement.

Responsibilities

• Resolve customer issues by scheduling service appointments for a fleet of vehicles and drivers.
• Provide telephone customer service to assist customers with service issues and orders.
• Maintain accurate data entry with a minimum typing speed of 50 WPM and 8000 KPH.
• Communicate effectively both verbally and in written correspondence.
• Work under pressure to meet deadlines while maintaining a positive attitude.
• Learn product details and effectively communicate this knowledge to customers.
• Engage with customers to build relationships and enhance service experience.
• Collaborate with a large team of service personnel and drivers.

Requirements

• 2 to 3 years of experience in a telephone customer service role.
• Strong data entry skills with a minimum typing speed of 50 WPM and 8000 KPH.
• Solid computer skills and the ability to learn new software programs quickly.
• Effective verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a positive attitude.
• Experience in customer engagement and relationship building.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid holidays
• Paid time off
• Retirement plan
• Vision insurance