About the position
As an Office Assistant at Nebraska Medicine, you will play a crucial role in supporting the operations of the Preop/PACU department at Clarkson Tower in Omaha, NE. This position involves serving as the receptionist for assigned departments, providing clerical and general office support to ensure smooth departmental operations. Your primary responsibility will be to assist external customers, including patients and their families, while also supporting internal departmental needs as required. You will be expected to handle a variety of tasks that contribute to the overall efficiency and effectiveness of the office environment. In this role, you will be responsible for managing communications, including answering phones and addressing inquiries from patients and their families. You will need to demonstrate strong communication skills, both verbal and written, to effectively interact with diverse individuals. Additionally, you will be required to manage multiple tasks simultaneously, ensuring that all responsibilities are completed in a timely manner. Handling difficult or challenging customer interactions with professionalism and escalating issues to management when necessary will also be a key part of your duties. The Office Assistant position is integral to maintaining a welcoming and efficient environment for patients and their families, as well as supporting the healthcare team in delivering exceptional care. Your contributions will help uphold Nebraska Medicine's commitment to providing extraordinary care and transforming lives through innovative healthcare solutions.
Responsibilities
- Serve as receptionist for assigned department(s) for internal and external customers.
- Provide clerical and general office support for departmental operations.
- Support external customers, such as patients and their families, as primary responsibility.
- Support department or office as secondary responsibility.
Requirements
- High school education or equivalent required.
- Proficient with computers to include keyboarding, basic navigation and use of email applications required.
- Ability to communicate effectively both in verbal and written form required.
- Ability to multi-task required.
- Ability to deal with difficult or challenging customer interactions and escalate to management as appropriate required.
- Ability to work with multi-line phone system required.
- Ability to communicate effectively during escalated situations required.
Nice-to-haves
- Prior experience working with customers or patients preferred.
- Experience with Telecommunication system, ComputerLog books, and schedules preferred.
- Experience with general office materials/equipment preferred.
Benefits
- Competitive Benefits including retirement match contribution
- PTO accrual
- tuition reimbursement
