Office Assistant

$36,920 - $36,920/Yr

Merry Maids - Westminster, MD

Full-time - Entry Level

Westminster, MD

Administrative and Support Services

About the position

The Office Assistant at Merry Maids of Carroll County plays a crucial role in providing administrative support and enhancing customer service experiences. This position involves managing communications, scheduling, and assisting with new hire processes, all while contributing to a positive work environment.

Responsibilities

• Share your enthusiasm with current customers, potential customers, and team members.
• Answer phones, emails, texts, and chat box dialogues.
• Greet employees with respect and professionalism.
• Provide general administrative support including data entry, system updates, and weekly payroll submission.
• Handle a high volume of customer calls for service inquiries and proactive quality calls with current clients.
• Confirm customer appointments and help resolve service issues with loyal customers.
• Create and update schedules with customer information and provide team members with daily schedules/routes.
• Assist with new hire paperwork, orientation, and training.

Requirements

• High school diploma or GED (Required)
• 2 years of customer service experience (Required)
• Valid Driver's License (Required)
• Ability to relocate to Westminster, MD 21157 (Required)

Nice-to-haves

• Experience in sales (Preferred)
• Bilingual in English and Spanish (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance