Office Assistant

Havertys - Anniston, AL

Part-time - Entry Level

Anniston, AL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Our Anniston location is looking for a Part-time Office Associate. Office Team Members are an integral part of Havertys' outstanding customer experience in our retail locations by being customer focused and working as a team. Office Team Members process customer sales, process payment transactions, answer phones, and schedule deliveries.

Responsibilities

• Balances cash fund every morning and evening
• Completed opening/closing procedure checklists daily
• Prepares reconciles bank deposits
• Processes customers' sales and payments accurately
• Maintains an organized and secure office environment
• Answers incoming calls, distributes calls/messages, manages stores voicemail
• Handles customer complaints, initiates and follows up on existing customer service tickets
• Reviews Outstanding Customer Transactions
• Verifies scheduled deliveries are in the appropriate status to be routed
• Schedules deliveries
• Ensures POs are present for out of stock product
• Contacts customers when products have arrived locally for pickup
• Files and/or prepares daily paperwork

Requirements

• High school diploma or general education degree (GED)
• One to three years' experience actively working with the public in a customer service position, preferably in retail
• One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.
• Training and/or equivalent combination of education and experience will be considered
• General computer skills required with a working knowledge of Microsoft Word, Excel and O365 preferred
• Strong math skills
• Excellent communication and customer service skills
• Ability to multi-task
• Highly organized
• Must be able to follow oral and written instructions
• Must be able to work independently while using discretion