Office Assistant

HavertysAnniston, AL
336d

About The Position

Our Anniston location is looking for a Part-time Office Associate. Office Team Members are an integral part of Havertys' outstanding customer experience in our retail locations by being customer focused and working as a team. Office Team Members process customer sales, process payment transactions, answer phones, and schedule deliveries.

Requirements

  • High school diploma or general education degree (GED)
  • One to three years' experience actively working with the public in a customer service position, preferably in retail
  • One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.
  • Training and/or equivalent combination of education and experience will be considered
  • General computer skills required with a working knowledge of Microsoft Word, Excel and O365 preferred
  • Strong math skills
  • Excellent communication and customer service skills
  • Ability to multi-task
  • Highly organized
  • Must be able to follow oral and written instructions
  • Must be able to work independently while using discretion

Responsibilities

  • Balances cash fund every morning and evening
  • Completed opening/closing procedure checklists daily
  • Prepares reconciles bank deposits
  • Processes customers' sales and payments accurately
  • Maintains an organized and secure office environment
  • Answers incoming calls, distributes calls/messages, manages stores voicemail
  • Handles customer complaints, initiates and follows up on existing customer service tickets
  • Reviews Outstanding Customer Transactions
  • Verifies scheduled deliveries are in the appropriate status to be routed
  • Schedules deliveries
  • Ensures POs are present for out of stock product
  • Contacts customers when products have arrived locally for pickup
  • Files and/or prepares daily paperwork

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Furniture, Home Furnishings, Electronics, and Appliance Retailers

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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