Office Associate

Haverty Furniture Companies • Webster, TX

407d • $31,200 - $31,200

About The Position

The Office Associate at Havertys Furniture plays a crucial role in delivering an outstanding customer experience in the retail environment. This part-time position involves working 29 hours per week, focusing on customer service, processing sales, and maintaining an organized office environment. The ideal candidate is friendly, motivated, and able to work flexible hours to ensure customer satisfaction.

Requirements

• High school diploma or GED
• 1-3 years of experience in customer service, preferably in retail
• 1-3 years of monetary or cash handling experience
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred
• Strong math skills
• Excellent communication and customer service skills
• Ability to multi-task
• Highly organized
• Ability to follow oral and written instructions
• Ability to work independently while using discretion

Nice To Haves

• Experience in banking, data entry, office administration, or medical records

Responsibilities

• Balances cash fund every morning and evening
• Completes opening/closing procedure checklists daily
• Prepares and reconciles bank deposits
• Processes customers' sales and payments accurately
• Maintains an organized and secure office environment
• Answers incoming calls, distributes calls/messages, manages store voicemail
• Handles customer complaints, initiates and follows up on existing customer service tickets
• Reviews Outstanding Customer Transactions
• Verifies scheduled deliveries are in the appropriate status to be routed
• Schedules deliveries
• Ensures POs are present for out of stock product
• Contacts customers when products have arrived locally for pickup
• Files and/or prepares daily paperwork

Benefits

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED