Office & Billing Specialist

1Worldsync - Dayton, OH

Full-time

Hybrid - Dayton, OH

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Office & Billing Assistant at 1WorldSync is a customer service-focused role that supports the Finance team in a fast-paced environment. This position involves managing various administrative tasks, payment processing, and customer interactions while becoming familiar with ERP systems like NetSuite. The role emphasizes initiative and problem-solving, contributing to the overall efficiency of the Dayton office.

Responsibilities

• Present a welcoming first impression to all clients, vendors, staff, etc. by phone, in person, and email
• Provide general meeting support including arranging bookings/reservations, maintaining office space schedules, and securing food & supplies
• Oversee incoming and outgoing mail/packages, and provide shipping and receiving support
• Observe and report maintenance concerns in common spaces for appearance and functionality
• Track office and personal protective equipment (PPE) supplies, and place additional orders as needed
• Assist with mailings, meeting support, and catering as needed
• Assist with planning and executing social events in the Dayton Office
• Print and provide itemized statements, bills, invoices, and other necessary billing documents, as requested by customers
• Use daily incoming cash reports from the bank to enter and apply payment, and reconcile deposits daily
• Collect and sort all invoice, credit, bill, and order statements
• Process credit card payments received via phone or email
• Contact customers to obtain, verify, and update account information when necessary
• Perform other related duties, as assigned

Requirements

• High school diploma or GED; Associates degree preferred
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Ability to troubleshoot and problem solve
• Proficient in Microsoft Office Suite and Google Workspace
• A proactive, helpful, can-do attitude
• A proven ability to effectively multitask
• Prior experience working in a flexible dynamic work environment
• Neat, organized, able to work independently and interdependently, welcoming to the public
• Ability to respect budget specifications, honor expense systems and policies
• Demonstrates 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action

Benefits

• Incredible health benefits (FSA and HSA options), with dental and vision coverage
• 401(k) plan with employer match
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave
• Short and long term disability and life insurance
• Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance