Office Claims Adjuster - ADI Claims

Ally - Lansing, MI

Full-time - Entry Level

Onsite - Lansing, MI

Printing and Related Support Activities

About the position

The Office Claims Adjuster at Ally Financial is responsible for investigating, valuating, negotiating, and settling property and casualty claims within a predetermined settlement authority. The role emphasizes customer service, ensuring claims are handled promptly and equitably while adhering to policy provisions and regulatory guidelines. The position requires effective communication and negotiation skills to provide a positive customer experience and maintain thorough documentation of claims.

Responsibilities

• Handles intake of first notice of loss reports.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Negotiates settlement of claims with insureds while following established, authorized settlement authority.
• Handles questions on coverage.
• Maintains a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are attached.
• Uses compassionate communication and persuasive negotiation to ensure a positive customer experience.
• Treats customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance.
• Works closely with the field appraisers to ensure accurate and timely damage evaluations.
• Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties.
• Identifies subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation and requests documents needed to process titles and salvage of vehicles.
• Handles all claims within the guidelines of the state's Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met.
• Maintains an up-to-date diary.
• Maintains necessary licensing and continuing education.

Requirements

• HS diploma or equivalent required.
• 1+ years of claim adjudication experience required.
• 1+ years in customer service or financial services industry is required.
• Multi-state adjuster license required.
• Demonstrate an understanding of insurance law as it relates to claims.
• Prior Property and casualty experience preferred.
• Ability to take detailed statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan.
• Ability to resolve conflicts and empathize with customers is critical, treating customers in a courteous, friendly and professional manner.
• High degree of analytical, negotiation and organizational skills.
• Typically requires advanced knowledge of Microsoft Office Programs.

Nice-to-haves

• Associate / Bachelor's degree in business related discipline preferred.
• Leveraging technical expertise and relationships to contribute to strategy and drive business results.

Benefits

• Competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Industry-leading 401K retirement savings plan with matching and company contributions.
• Student loan and 529 educational assistance programs.
• Tuition reimbursement and other financial well-being programs.
• Flexible health and insurance options including dental and vision.
• Pre-tax Health Savings Account with employer contributions.
• Total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Adoption, surrogacy, and fertility support.
• Parental and caregiver leave.
• Back-up child and adult/elder day care program and childcare discounts.
• LifeMatters® Employee Assistance Program.
• Subsidized and discounted Weight Watchers® program.
• Employee discount programs.