Exela Technologies - San Jose, CA
posted 4 months ago
At Exela Technologies, we are on a mission to revolutionize the way businesses operate globally. As a member of our team, you will be part of a passionate and knowledgeable group dedicated to accelerating digital transformation across various industries. This position as an Office Clerk involves providing exceptional customer service and support in a high-visibility office environment. You will be responsible for ensuring that customer inquiries are handled efficiently and that high standards of service are maintained. Your role will be pivotal in creating a positive experience for our customers, which is at the heart of our operations. In this role, you will receive and respond to calls and emails regarding service and supply requests for office equipment such as copiers, printers, and mailing products. You will be tasked with creating inventory, service, and supply orders, as well as documenting all relevant information in logs and reports with meticulous attention to detail. Additionally, you will follow up on service requests with third-party vendors and facilitate communication through shared email boxes. Your daily interactions will include working closely with customers, service technicians, managers, and vendors, ensuring that all parties are informed and satisfied with the services provided. We are looking for someone who can perform multiple tasks effectively, adhere to safety procedures, and maintain a friendly and cooperative attitude. This position requires a commitment to high-quality service and the ability to work both independently and as part of a team. You will also participate in cross-training and other assigned tasks, contributing to a collaborative work environment that values authenticity, accountability, and action.