Office Clerk/Client Service Representative

$41,600 - $41,600/Yr

Guardian Public Adjusters - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

The Office Clerk/Client Service Representative at Guardian Public Adjusters plays a crucial role in supporting clients through the insurance claims process. This position involves managing office operations, facilitating client communications, and ensuring a smooth workflow to deliver exceptional service. The representative will be the main point of contact for clients, guiding them through their claims and providing necessary support throughout the process.

Responsibilities

• Manage day-to-day office operations to ensure smooth workflow.
• Handle inbound and outbound client communications via phone and email.
• Serve as the main point of contact for clients, guiding them through the claims process.
• Coordinate and schedule appointments with clients and other parties.
• File insurance claims and communicate with insurance companies and third parties on behalf of clients.
• Maintain accurate records and perform data entry tasks.
• Utilize Google Suite for documentation and communication purposes.
• Provide customer support, including addressing inquiries and following up with clients to ensure satisfaction.
• Discuss and explain the claims process clearly and professionally.
• Collaborate with team members to resolve complex customer issues efficiently.
• Support administrative tasks as needed, including filing and office management duties.

Requirements

• Fluent in Spanish and English (required).
• Previous experience in customer service or customer support roles is preferred.
• Excellent verbal and written communication skills, especially over the phone.
• Knowledge of phone systems and effective communication techniques.
• Highly organized with the ability to multitask and prioritize tasks effectively.
• Strong administrative skills with attention to detail.
• Proficiency in data entry and familiarity with computerized systems.
• Dependable, detail-oriented, and self-motivated.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong problem-solving skills and the ability to think critically.
• Comfortable working in a professional office setting.

Benefits

• Consistent work schedule with evenings and weekends off.
• Supportive and dynamic team environment that values client satisfaction and professionalism.