Office Clerk FT

Lowe's - Raleigh, NC

Full-time

Raleigh, NC

Building Material and Garden Equipment and Supplies Dealers

About the position

The Office Clerk at Lowes Foods is responsible for supervising and ensuring that every guest receives the fastest and most pleasant checkout experience possible. This role involves consistent execution of Lowes Foods' Guest Service Standards and performing all functions associated with sales-related assets. The Office Clerk will engage in various tasks including sales, cash and invoice accounting, cash-related activities, cash office security, and cashier/guest service clerk performance reporting. The position requires a friendly and outgoing personality, effective communication skills, and the ability to work well with others. The Office Clerk will also be responsible for processing guest orders to ensure that the No Noticeable Wait policy is followed and consistently implemented. Additionally, the role includes performing other duties as assigned by management, contributing to a positive shopping experience for all guests.

Responsibilities

• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Prepare bank deposits according to policy.
• Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.).
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front end and cash office.
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• Perform all other duties as assigned by management.

Requirements

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.