Unclassified - Raleigh, NC

posted 3 months ago

Full-time
Raleigh, NC

About the position

The position is designed to supervise and ensure that every guest at Lowes Foods receives the fastest and most pleasant checkout experience possible. This is achieved through the consistent execution of the company's Guest Service Standards. The role involves performing all functions associated with sales-related assets, which includes managing cash and invoice accounting, overseeing cash-related activities, ensuring cash office security, and monitoring cashier performance. The supervisor will be responsible for preparing weekly cash reports, maintaining sales-related information, processing invoices, and handling various cash-related tasks such as bank deposits and payroll check approvals. Additionally, the supervisor will ensure that the cash office is secure and that all cash handling procedures are followed accurately. The role also requires monitoring cashier performance through activity reports and conducting surprise audits to maintain accountability and service standards. The supervisor will play a crucial role in processing guest orders to adhere to the No Noticeable Wait policy, ensuring that guests are served promptly and efficiently. Other duties may be assigned by management as needed.

Responsibilities

  • Prepare weekly cash report and accompanying documentation.
  • Maintain sales related information.
  • Process invoices and transfers as assigned.
  • Process beer/wine payments.
  • Prepare bank deposits according to policy.
  • Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.).
  • Handle payroll check approval/cashing according to company policy.
  • Ensure that an accurate daily cash count is completed.
  • Process guest needs such as money orders, stamps, lottery tickets, etc.
  • Process returned checks according to policy.
  • Ensure the security of the cash office and store funds.
  • Maintain accountability standards of cashier tills.
  • Maintain supplies needed for front end and cash office.
  • Monitor and analyze the Operator Activity Report.
  • Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
  • Maintain daily front-end schedule to ensure proper guest service level throughout the day.
  • Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
  • Perform all other duties as assigned by management.

Requirements

  • Friendly, outgoing personality.
  • Ability to work well with others.
  • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
  • Ability to read and understand information and direction.
  • Knowledge of front end operations.
  • Ability to supervise people including training and development.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Effective communication and guest service skills.
  • Must be at least 18 years old.
  • Ability to stand for extended periods of time.
  • Demonstrate successful use of math skills.
  • Ability to work well with computers.
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