Office Clerk (Full Time)

Kemper - Lumberton, NC

Full-time - Entry Level

Lumberton, NC

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

Kemper is one of the nation's leading specialized insurers, and we are seeking an Office Clerk to join our team in Lumberton, North Carolina. In this role, you will support the Field Agency Manager by efficiently and accurately handling various administrative duties. Your responsibilities will include answering phones, assisting policyholders, and helping agents with licensing and underwriting notifications. You will also be responsible for processing policyholder information to facilitate new and future business. Effective communication with Home Office personnel regarding policy status, underwriting notifications, claims status, and other important policyholder and agency information will be essential to your success in this position. As an Office Clerk, you will play a vital role in ensuring that our operations run smoothly and that our customers receive the support they need. You will be expected to maintain a high level of professionalism and customer service while managing multiple tasks in a fast-paced environment. This is an in-office position, and you will be part of a team that values diversity and strives to create a workplace free from discrimination. Kemper is committed to providing a high-performing culture and valuable opportunities for personal development and professional challenge, making this an exciting opportunity for the right candidate.

Responsibilities

• Answer phones and assist policyholders.
• Help agents with licensing, underwriting notifications, and policyholder information to process new and future business.
• Communicate with Home Office personnel regarding policy status, underwriting notifications, claims status, and other important policyholder and agency information/actions.

Requirements

• 1+ years of experience as an Office Clerk required.
• High School diploma or equivalent.
• Excellent verbal and written communication skills.
• Good organizational, time management, and customer service skills.
• Proficient in MS Outlook, Excel, PowerPoint, and Word.

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts, and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications, and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining, and travel through Kemper Perks.