Office Clerk (Full Time)

Merastar Insurance Company - Lumberton, NC

Full-time - Entry Level

Lumberton, NC

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

Kemper is seeking an Office Clerk to join our team in Lumberton, North Carolina. In this role, you will support the Field Agency Manager by efficiently and accurately handling various administrative duties. Your primary responsibilities will include answering phones, assisting policyholders, and helping agents with licensing and underwriting notifications. You will also be responsible for processing policyholder information to facilitate new and future business. Effective communication with Home Office personnel regarding policy status, underwriting notifications, claims status, and other important policyholder and agency information will be essential to your success in this position. As an Office Clerk, you will play a crucial role in ensuring that our operations run smoothly and that our customers receive the support they need. Your ability to manage multiple tasks, maintain organization, and provide excellent customer service will be key to your effectiveness in this role. This is an in-office position, and you will be expected to work collaboratively with your colleagues to meet the needs of our policyholders and agents.

Responsibilities

• Answer phones and assist policyholders.
• Help agents with licensing and underwriting notifications.
• Process policyholder information to facilitate new and future business.
• Communicate with Home Office personnel regarding policy status, underwriting notifications, claims status, and other important policyholder and agency information.

Requirements

• 1+ years of experience as an Office Clerk required.
• High School diploma or equivalent.
• Excellent verbal and written communication skills.
• Good organizational, time management, and customer service skills.
• Proficient in MS Outlook, Excel, PowerPoint, and Word.

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Robust 401(k) match, Health Spending Accounts, and various retirement plans.
• Tuition Assistance Program, paid certifications, and continuing education programs.
• Opportunities to contribute to the community through United Way and volunteer programs.
• Generous paid time off and business casual dress.
• Employee discounts for shopping, dining, and travel through Kemper Perks.