Monroe Community College - Rochester, NY
posted 3 months ago
Monroe Community College is seeking an Office Clerk II for the Admissions department, a role that requires independent performance of clerical tasks with a high degree of judgment and decision-making. The successful candidate will utilize technology extensively to solve problems and must possess excellent technological skills. Strong interpersonal skills are essential, as the Office Clerk II will assist students, their families, and college staff. This position reports to the Assistant Director of Admissions and requires flexibility to work evenings and Saturdays as needed. The Office Clerk II will be responsible for providing customer service support, which includes greeting students and visitors at the Admissions Front Desk, scheduling appointments for students with Admissions Counselors and Advisors, and entering prospective student data into the customer relationship management (CRM) system. The role also involves answering incoming calls and responding to inquiries from prospective students and various college departments regarding admissions files. Additionally, the Office Clerk II will process applications both online and in person, and may be required to work some evenings and weekends. In terms of admissions technology, the Office Clerk II will provide application support and troubleshooting, perform data entry, and process outbound communications to various contact types. The role also includes supporting recruitment and enrollment events and performing other duties as assigned by the supervisor and appropriate staff. Monroe Community College emphasizes a commitment to diversity and inclusion, and the Office Clerk II is expected to contribute to a collaborative and equitable college environment while maintaining technological competencies and committing to professional growth.