Office Clerk PT

W Lee Flowers - Raleigh, NC

Part-time - Entry Level

Raleigh, NC

Merchant Wholesalers, Nondurable Goods

About the position

The Office Clerk position at W. Lee Flowers is a part-time role focused on providing exceptional guest service and ensuring efficient operations at the front end of the store. The primary responsibility is to supervise and facilitate a pleasant checkout experience for every guest, adhering to Lowes Foods' Guest Service Standards. This role involves various tasks related to sales, cash handling, and guest services, ensuring that all functions associated with sales-related assets are performed accurately and efficiently. In this position, the Office Clerk will be responsible for preparing weekly cash reports, maintaining sales-related information, processing invoices, and handling beer and wine payments. Cash-related activities include preparing bank deposits, overseeing cashier activities, and ensuring accurate daily cash counts. The clerk will also be tasked with maintaining the security of the cash office and store funds, ensuring accountability standards for cashier tills, and managing supplies needed for the front end and cash office. Additionally, the Office Clerk will monitor cashier performance through reports, conduct surprise audits, and maintain the daily front-end schedule to ensure optimal guest service levels. The role requires processing guest orders to adhere to the No Noticeable Wait policy, ensuring that guests are served promptly and efficiently. The Office Clerk will also perform other duties as assigned by management, contributing to a collaborative and supportive work environment.

Responsibilities

• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Prepare bank deposits according to policy.
• Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.).
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front end and cash office.
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• Perform all other duties as assigned by management.

Requirements

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.