Old Dominion Freight Line - Dracut, MA

posted 5 months ago

Full-time - Entry Level
Dracut, MA
101-250 employees
Truck Transportation

About the position

Old Dominion Freight Line is seeking a dedicated Service Center Office Clerk to join our OD Family Culture. This position is essential in providing administrative support to the service center staff, ensuring the smooth operation of daily activities. The Office Clerk will be responsible for maintaining files, logs, and records with accuracy and timeliness, while also delivering exceptional customer service to both internal and external customers. We pride ourselves on our commitment to excellence and our family-oriented culture, which fosters a dynamic team environment and work-life balance. In this role, the Office Clerk will prepare and maintain daily paperwork necessary for moving freight, including Department of Transportation (DOT) files, ensuring confidentiality and accuracy. The successful candidate will utilize AS400 and SAP systems to prepare various documents and reports, and will also be responsible for answering phones, providing customers with rate quotes, and delivering timely information regarding shipments. This position requires a detail-oriented individual who can thrive in a fast-paced environment and contribute to the overall productivity of the service center. At Old Dominion, we value our employees and offer a supportive work environment that encourages growth and development. We are looking for individuals who are committed to exceeding expectations and providing innovative solutions to maintain our status as a premier transportation solutions provider.

Responsibilities

  • Provide administrative support and assistance to service center personnel to assist with high levels of productivity and smooth operations.
  • Prepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness.
  • Prepare a variety of documents and reports using AS400 and SAP.
  • Answer phones and provide customers with rate quotes and delivery information.
  • Provide exceptional customer service to internal and external customers.

Requirements

  • High School Degree or equivalent preferred.
  • 3 years of office experience, preferably in the transportation industry.
  • Proficiency with AS400, SAP and Microsoft Office.
  • Excellent verbal and written communication skills.
  • Detail oriented.

Benefits

  • Wellness program
  • Disability insurance
  • Health insurance
  • Tuition reimbursement
  • 401(k) matching
  • Life insurance
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