Office Clerk

$33,280 - $33,280/Yr

The Salvation Army - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Office Clerk at Silvercrest Senior Residences plays a vital role in ensuring the smooth operation of the housing facility dedicated to low-income seniors. This position is full-time and involves a variety of office and reception functions that support the Property Manager in daily administrative tasks. The Office Clerk is responsible for answering telephones, greeting residents and visitors, maintaining files and filing systems, and responding to resident inquiries in accordance with established TSA procedures and HUD requirements. The role requires a high level of interpersonal skills to handle sensitive and confidential situations, as well as the ability to remain calm during emergencies. In addition to answering phone calls and addressing basic resident applicant questions, the Office Clerk assists tenants, family members, caregivers, medical personnel, vendors, and guests by providing information and directing them to the appropriate department or staff member. The position demands excellent communication skills and the ability to multi-task effectively in a high-volume environment. The Office Clerk will also access and utilize internal software, "Onesite," to submit work orders, print, and distribute notices for facility repairs. This role is essential in maintaining a welcoming and efficient atmosphere for residents and staff alike.

Responsibilities

• Perform office and reception functions in a Silvercrest housing facility.
• Support the Property Manager in day-to-day administrative duties.
• Answer telephones and greet residents and visitors.
• Maintain files and filing systems according to established procedures.
• Respond to resident inquiries in compliance with HUD requirements.
• Assist tenants, family members, caregivers, medical personnel, vendors, and guests by answering questions and directing them appropriately.
• Remain calm during emergencies and handle sensitive situations with care.
• Multi-task effectively at a high-volume desk.
• Access and utilize internal software 'Onesite' to submit work orders.
• Print and distribute work orders and notices for facility repairs.

Requirements

• High level of interpersonal skills to handle sensitive and confidential situations (preferred).
• Strong analytical skills to gather and summarize data for reports and find solutions to administrative problems (preferred).
• Knowledge of basic office skills such as answering phones, filing, faxing, and sorting mail (preferred).
• Strong organizational and problem-solving skills (preferred).
• Ability to communicate professionally and accurately, both verbally and in writing (preferred).

Benefits

• Full Medical Benefits
• Vision Benefits
• Dental Benefits
• Retirement /403b option
• Life Insurance
• Additional perks as mentioned.