Office Clerk

Aston Carter - Troy, NY

Full-time

Troy, NY

Administrative and Support Services

About the position

The Office Clerk position at Aston Carter involves providing essential customer service and administrative support. The role focuses on maintaining customer satisfaction through effective problem-solving, order processing, and account management. The Office Clerk will collaborate closely with customers and internal sales teams to enhance department efficiency and ensure adherence to company protocols.

Responsibilities

• Address customer inquiries over the phone and in person.
• Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
• Process customer payments and maintain accurate internal reports.
• Make outbound calls to current customers to schedule additional services or offer maintenance plans.
• Perform outbound collection calls and handle over-the-counter customer orders.
• Address customer complaints effectively, ensuring the appropriate changes are made.
• Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
• Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
• Handle unresolved customer grievances, referring them to designated departments for further investigation.
• Determine charges for services requested, arrange for billing, or collect deposits/payments.
• Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
• Upsell new or additional services or products.
• Carry out any other duties assigned by the Office Manager.

Requirements

• 2+ years experience in an office setting
• 2+ years experience with inbound/outbound calls
• Administrative support
• Data entry
• Customer service