Office Clerk

$39,520 - $41,600/Yr

Elite Staffing Solutions - Montclair, CA

Full-time - Entry Level

Montclair, CA

Truck Transportation

About the position

We are seeking an Office Clerk to join our team at Elite Staffing Solutions in Montclair, CA. The ideal candidate will be responsible for providing basic administrative support and customer service. This role involves performing a variety of routine reception, billing, and customer service tasks. The Office Clerk will respond to customer inquiries in person or by telephone regarding consumption, billing, special programs, offers, and incentives. Additionally, the candidate will assist at the front counter and respond to all callers and visitors in a professional and customer-friendly manner. The Office Clerk will receive and process service requests and transfer orders, set up new accounts, determine and collect necessary charges, and resolve issues and problems regarding the processing of orders and delinquent accounts. They will also generate a shut-off list and process payments, input data, operate the cash register, compute changes, and issue receipts. Furthermore, the Office Clerk will assist in processing billing statements for customers and prepare them for mailing. In this role, the candidate will operate standard office equipment, including job-related computer hardware and software applications, facsimile equipment, and multi-line telephones, as well as operate a two-way radio. Maintaining a variety of files, logs, and records is essential, ensuring that information is current and accurate while researching and retrieving files as necessary. The Office Clerk will draft and type correspondence, reports, forms, invitations, graphic materials, and specialized documents, proofreading materials for accuracy, completeness, compliance with District policies, format, and English usage, including grammar, punctuation, and spelling. Other duties may be assigned as needed.

Responsibilities

• Responds to customer inquiries in person or by telephone regarding consumption, billing, special programs, offers, and incentives.
• Provides assistance to the front counter and responds to all callers and visitors in a professional and customer-friendly manner.
• Receives and processes service requests and transfers orders, sets up new accounts, determines and collects necessary charges, resolves issues and problems regarding the processing of orders and delinquent accounts, and generates shut-off list.
• Receives and processes payments, inputs data, operates the cash register, computes changes, and issues receipts.
• Assists in processing billing statements for customers and prepares them for mailing.
• Operates standard office equipment, including job-related computer hardware and software applications, facsimile equipment, and multi-line telephones; operates a two-way radio.
• Maintains a variety of files, logs, and records; ensures information is current and accurate; researches and retrieves files as necessary.
• Drafts and types correspondence, reports, forms, invitations, graphic materials, and specialized documents; proofs materials for accuracy, completeness, compliance with District policies, format, and English usage, including grammar, punctuation, and spelling.
• Performs other duties as assigned.

Requirements

• Proficiency in Microsoft Office applications.
• Practices and procedures related to accounting for receipts and the maintenance of customer accounts.
• Business arithmetic and basic statistical techniques.
• Excellent time management and organizational skills.
• Bilingual English / Spanish.
• Familiarity with phone systems and customer support practices.
• Ability to deal tactfully with the public and others in providing information, answering questions, and providing customer service.
• Ability to respond to and effectively prioritize multiple phone calls and other requests or interruptions.
• Ability to balance cash receipts and maintain accurate financial records.
• Ability to enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Ability to maintain detailed and accurate records.

Nice-to-haves

• Customer service experience (1 year preferred)

Benefits

• Dental insurance
• Health insurance