Office Clerk

ADESA - Nashville, TN

Full-time - Entry Level

Nashville, TN

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The Office Clerk at ADESA plays a crucial role in providing clerical support and excellent customer service in a fast-paced environment. This position involves processing customer transactions, maintaining records, and ensuring compliance with company policies and state or federal laws. The Office Clerk is expected to contribute to a positive work culture and assist in the overall operations of the office.

Responsibilities

• Provide excellent front-line customer service, ensuring prompt and courteous attention to customers.
• Greet walk-in customers and direct them appropriately.
• Answer the main phone line using professional phone etiquette and respond to customer needs.
• Resolve customer complaints in a friendly manner and report serious issues to management.
• Accurately enter and update customer information in AMS and Auction Access.
• Compile and edit documents with minimal errors.
• Scan documents into Auction Access and manage records retention.
• Log daily incoming mail and assist with filing for the front office.
• Process information in a professional and confidential manner.
• Assist front office personnel with customer calls as needed.
• Respond to employee and customer accidents, injuries, and property loss, reporting incidents to management.

Requirements

• Must be at least eighteen (18) years of age.
• Possess a valid driver's license and be qualified to operate a motor vehicle.
• Demonstrated ability to read, write, and communicate effectively in English.
• Fluency in both English and Spanish is preferred.
• Ability to physically operate vehicle equipment and tools.

Nice-to-haves

• Experience in phone etiquette.
• Knowledge of Spanish language.

Benefits

• 401(k) matching
• Opportunities for advancement
• Paid holidays
• Paid time off