Office Clerk

$33,280 - $37,440/Yr

The Salvation Army - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

5,001-10,000 employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Office Clerk at The Salvation Army Silvercrest plays a vital role in supporting the administrative functions of a housing facility dedicated to low-income seniors. This position is full-time and is located in Colorado Springs, CO. The Office Clerk is responsible for performing various office and reception duties, ensuring that the facility operates smoothly and efficiently. The role involves direct interaction with residents, visitors, and staff, making excellent communication skills essential. The Office Clerk will assist the Property Manager with day-to-day administrative tasks, which include answering phones, greeting residents and visitors, maintaining files, and responding to inquiries in accordance with established procedures and HUD requirements. In addition to general office duties, the Office Clerk will handle a high volume of inquiries and requests, requiring the ability to multi-task effectively. The position demands a calm demeanor, especially during emergencies, and the ability to assist tenants, family members, caregivers, medical personnel, vendors, and guests by providing accurate information and directing them to the appropriate department or staff member. Proficiency in using internal software, specifically "Onesite," to submit work orders and manage facility repairs is also a key responsibility. The Office Clerk will be expected to print and distribute work orders and notices for facility repairs, ensuring that all communication is clear and timely. This role is crucial in maintaining a supportive and organized environment for the residents of Silvercrest Senior Residences, contributing to their overall well-being and quality of life.

Responsibilities

• Perform office and reception functions in a Silvercrest housing facility.
• Support the Property Manager in day-to-day administrative duties.
• Answer telephones and greet residents and visitors.
• Maintain files and filing systems according to established procedures.
• Respond to resident inquiries in accordance with TSA procedures and HUD requirements.
• Assist tenants, family members, caregivers, medical personnel, vendors, and guests by answering questions and directing them appropriately.
• Utilize internal software "Onesite" to submit work orders.
• Print and distribute work orders and notices for facility repairs.
• Handle a high volume of inquiries and multi-task effectively.

Requirements

• High level of interpersonal skills to handle sensitive and confidential situations.
• Strong analytical skills to gather and summarize data for reports and find solutions to administrative problems.
• Knowledge of basic office skills such as answering phones, filing, faxing, and sorting mail.
• Strong organizational and problem-solving skills.
• Ability to communicate professionally and accurately, both verbally and in writing.

Nice-to-haves

• Experience in a similar administrative role is preferred.
• Familiarity with HUD requirements and procedures is a plus.

Benefits

• Full Medical, Vision, and Dental Benefits
• Retirement /403b option
• Life Insurance
• Paid Holidays
• Vacation & Paid Time Off