Office Coordinator - Complex Case Unit

Staffing Solutions Organization - Augusta, ME

Full-time - Entry Level

Remote - Augusta, ME

About the position

The Office Coordinator for the Complex Case Unit (CCU) at Staffing Solutions Organization LLC is responsible for providing administrative support to the CCU, which assists Maine residents with complex healthcare, financial, and placement issues. This role involves data entry, client assistance, and collaboration with team members to ensure effective case management and resolution.

Responsibilities

• Accurately enter CCU referrals into a SharePoint database
• Assist clients in completing applications and resolving problems related to medical care services
• Receive and respond to inquiries from clients and agencies to provide technical information
• Analyze reports and files to identify barriers to member placement and share findings with the team
• Provide professional support to the CCU team by attending meetings and managing documentation
• Type notes during team meetings, review for accuracy, and distribute them to the team
• Research member information using MaineCare's eligibility and claims data and present findings
• Outreach to facilities to locate or obtain placements as necessary

Requirements

• A four-year combination of education and experience in care management or medical eligibility programs
• Knowledge of assigned medical care programs and client eligibility standards
• Knowledge of federal/state programs offering services to clients
• Knowledge of medical and health insurance terminology
• Ability to analyze and assess complex information
• Ability to communicate effectively and write clearly
• Ability to work independently and establish effective working relationships

Nice-to-haves

• Some college education preferred
• Experience in behavioral health

Benefits

• Hourly pay rate of $18.33
• Telecommute option available up to 50%