Office Coordinator, New York City Locations

About the position

The Office Coordinator position at Memorial Sloan Kettering Cancer Center (MSK) is a vital role that provides administrative support to multidisciplinary clinical teams, ensuring efficient clinical practice operations. The coordinator serves as the main point of contact for patients, facilitating communication and organization within the healthcare setting. This role is essential in enhancing patient care and supporting the mission of ending cancer for life.

Responsibilities

• Serve as the main administrative support for practice providers in the department.
• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively.
• Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication.
• Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients.
• Prepare various documents including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards.
• Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians.

Requirements

• Experience in customer service/patient service is strongly preferred.
• Strong communication skills and ability to work in a rapid, high-stakes environment.
• Inclusive collaboration skills to work effectively within a multidisciplinary team.
• Experience working in EPIC is a plus.

Nice-to-haves

• Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office setting.
• Able to thrive in a fast-paced, complex environment.
• Adept at handling high phone volume and stressful situations with professionalism and compassion.
• Organized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframes.

Benefits

• Competitive pay range of $23.03 - $34.67/hour.
• Hybrid work schedule after training, based on departmental needs.