Office General Manager

Express Employment Professionals - Slinger, WI

Full-time - Mid Level

Slinger, WI

Administrative and Support Services

About the position

The Office General Manager is responsible for enhancing customer relationships and overseeing the overall operations of the office. This role requires a comprehensive understanding of company operations, departmental objectives, and process workflows, ensuring that all teams align with company goals while fostering a culture of teamwork, accountability, and continuous improvement.

Responsibilities

• Develop and implement strategies to enhance customer service and strengthen client relationships.
• Train and mentor the team to improve communication skills and provide empathetic, professional service.
• Ensure timely and effective handling of customer inquiries and concerns.
• Maintain a deep understanding of the office's operations, departmental goals, and workflows.
• Collaborate with all teams to streamline processes and improve overall efficiency.
• Monitor the performance of office operations, ensuring alignment with company objectives.
• Foster a positive, collaborative team culture through strong leadership and clear communication with all departments.
• Provide coaching and development opportunities to enhance team performance and skillsets.
• Set clear, achievable goals for the office and regularly evaluate progress.
• Establish performance metrics and conduct evaluations to ensure office goals are met.
• Address performance issues constructively and implement corrective actions when necessary.
• Recognize and reward team achievements to maintain high levels of motivation and morale.
• Identify areas for improvement in the office operations and implement solutions to enhance efficiency and effectiveness.
• Stay updated on industry trends and best practices to keep the office aligned with the latest standards and innovations.

Requirements

• Proven experience in office or operations management.
• Strong leadership and team-building skills, with a history of managing and developing successful teams.
• Excellent communication skills, both verbal and written, with the ability to engage and inspire.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Proficiency in relevant software and tools.

Nice-to-haves

• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to motivate and lead a diverse team.
• Detail-oriented with strong organizational skills.
• Adaptable and open to feedback and continuous learning.