Office Manager/ Admin

$50,000 - $75,000/Yr

Wallen Garage Doors - Newport News, VA

Full-time - Mid Level

Newport News, VA

About the position

The Office Manager at Wallen Garage Doors is responsible for overseeing daily operations in a fast-paced environment, ensuring smooth workflows and exceptional customer service. This role requires proficiency in ServiceTitan software and experience in the home services industry, focusing on scheduling, dispatching, invoicing, and supporting a team of technicians.

Responsibilities

• Own the daily office operations including scheduling, dispatching, and invoicing.
• Manage work orders, customer information, and operational reporting using ServiceTitan.
• Coordinate efficient schedules for technicians and ensure timely dispatches.
• Provide excellent customer service by addressing issues and inquiries.
• Analyze ServiceTitan reports to track performance and identify improvement opportunities.
• Streamline workflows and enhance business processes.
• Facilitate communication between the office, technicians, and leadership.

Requirements

• Experience as an Office Manager, preferably in the garage door or home services industry.
• Proficiency in ServiceTitan software.
• Strong organizational and multitasking skills.
• Excellent communication skills and ability to build relationships.
• Comfortable with Microsoft Office and other tech tools.
• Problem-solving skills and a proactive approach to challenges.
• High school diploma or GED required; additional education or certifications are a plus.

Benefits

• Health insurance
• Paid time off