Office Manager/Customer Service Representative

Capital Autoglass - Lincoln, NE

Full-time - Entry Level

Lincoln, NE

Repair and Maintenance

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong organizational and administrative skills, with a focus on vendor management and office management. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly.
• Manage vendor relationships to ensure seamless service delivery and support.
• Oversee office management tasks, including scheduling appointments and maintaining organized files.
• Assist in budgeting processes by tracking expenses and managing resources effectively.
• Collaborate with team members to enhance customer satisfaction through effective communication.
• Maintain a clean and organized front desk area, ensuring all materials are readily available for clients.
• Utilize strong organizational skills to manage multiple tasks efficiently while prioritizing customer needs.

Requirements

• Proven experience in customer service or a related field is preferred.
• Strong organizational skills with the ability to manage schedules effectively.
• Familiarity with office management practices, including file organization and administrative duties.
• Experience in vendor management is a plus.
• Ability to work collaboratively within a team environment while also being self-motivated.
• Excellent verbal and written communication skills are essential.
• Knowledge of medical office management is beneficial but not required.

Benefits

• Flexible schedule
• Paid time off
• Retirement plan