Reliable Appliance - Anchorage, AK
posted 4 months ago
Reliable Appliance LLC is a leading appliance repair company dedicated to providing top-notch service to our customers. We pride ourselves on our commitment to quality, reliability, and customer satisfaction. We are seeking a highly organized and customer-focused Office Manager & Customer Service Representative to join our team. This role requires high energy and a great attitude. In this role, you will be responsible for managing office operations, booking service calls, and ensuring efficient route management for our technicians. You will also oversee a team of three call takers, ensuring a smooth and efficient workflow. As the Office Manager & Customer Service Representative, you will handle customer inquiries and book service calls for technicians. You will manage daily schedules and routes for service technicians, supervise and support a team of three call takers, and maintain a well-organized and efficient office environment. Providing excellent customer service and addressing any customer concerns will be a key part of your responsibilities. Additionally, you will coordinate with technicians to ensure timely and efficient service delivery and assist with administrative tasks as needed.