Office Manager- Doylestown, PA

$49,920 - $62,400/Yr

Helping Hands Family - Doylestown, PA

Full-time - Mid Level

Doylestown, PA

About the position

The Office Manager is responsible for overseeing the day-to-day operations of the clinic, playing a vital role in planning, organization, scheduling, and workload distribution among team members to ensure smooth clinic operations and high customer satisfaction. This position involves managing clinic operations in support of the Clinical Director and coordinating various administrative tasks to enhance the clinic's efficiency.

Responsibilities

• Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Oversee in-clinic orientation and track progress of new team members.
• Handle front desk activities such as greeting visitors and managing phone communications.
• Serve as the initial escalation point for client and family inquiries.
• Collaborate with the centralized scheduling department to optimize client and staff schedules.
• Organize, schedule, and facilitate monthly team meetings.
• Manage attendance and ensure all times are recorded accurately.
• Participate in the onboarding and offboarding processes for staff.

Requirements

• Bachelor's degree in healthcare, business administration, or other business-related field.
• 3 years of progressive leadership responsibilities in a healthcare facility/clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including experience using a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology and familiarity with ABA terminology.
• Strong organizational skills and demonstrable time management skills.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with client or medical databases.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Family leave
• Health insurance
• Opportunities for advancement
• Paid holidays