Office Manager II

Americold Logistics - Swedesboro, NJ

Full-time - Mid Level

Swedesboro, NJ

Warehousing and Storage

About the position

The Office Manager II is responsible for directing general office activities and workflow across multiple sites, ensuring efficient operations in areas such as payroll, customer service, and accounting. This role may also encompass Human Resources functions, including recruitment and training, while developing operational policies and procedures. The position typically includes direct reports and requires coordination with various departments to maintain effective communication and workflow.

Responsibilities

• Coordinate activities with other supervisory/lead personnel and with other work units or departments.
• Develop or update procedures, policies, and standards.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Interpret and communicate work procedures and company policies to staff.
• Work with General Manager to develop annual departmental budget.
• Develop work schedules according to budgets and workloads.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Resolve customer complaints and answer customers' questions.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.
• Participate in the recruitment, interview, and hiring process.
• Perform other duties as assigned.

Requirements

• Five to eight years office experience in warehousing and/or logistics.
• 4+ years general supervisory/management experience.
• HS Diploma or equivalent.
• Experience in HRIS and ATS systems preferred.

Nice-to-haves

• Ability to manage supervisors and employees.
• Ability to work in fast-paced, deadline-oriented environment.
• Ability to communicate effectively with a variety of individuals.
• Ability to reason, negotiate, instruct, persuade, or speak with others.
• Ability to pay close attention to detail.
• Strong interpersonal skills and judgment in communicating with staff.
• Willingness to develop a mentoring relationship to contribute experience, skills, and wisdom to subordinate employees for their development.
• Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.
• Must have strong relationship skills, be able to provide and model leadership behaviors.