Office Manager / Operations - Sales Support

Equifax - Chicago, IL

Full-time

Chicago, IL

Credit Intermediation and Related Activities

About the position

The Office Manager / Operations - Sales Support role is responsible for overseeing the daily operations of the Chicago office, ensuring the maintenance of office space, equipment, and supplies. This position involves evaluating contracts related to Equifax products, managing billing processes, and making decisions that impact the office's operational efficiency.

Responsibilities

• Oversee the day-to-day activities of the Chicago office, including maintaining the office space, equipment, and supplies.
• Evaluate contracts related to Equifax products and pricing, identifying risks to terms outside of standards.
• Assure proper approvals are in place and submit contracts for execution.
• Transcribe contractual terms into internal systems.
• Cancel and suspend accounts as necessary.
• Validate and enter manual billing and overages.
• Enter new billing records for clients' annual renewals.
• Make decisions within guidelines and policies that impact own work.

Requirements

• Professional communication skills - both written and oral.
• Exceptional problem solving, analytical, and research skills.
• Self-starter with ability to work in a fast-paced environment.
• In-depth business and risk understanding.
• Proficiency with Excel and Google Suite.
• Ability to recognize and resolve exceptions to standard procedures.

Nice-to-haves

• Demonstrated competency with SQL Server.
• Willingness to report to the office Monday through Friday.
• Bachelor's degree or equivalent work experience.