Office Manager/Social Media Manager

$57,000 - $67,000/Yr

L S Caldwell & Associates - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

Professional, Scientific, and Technical Services

About the position

The Office Manager/Social Media Manager will provide administrative and business development support to the Maryland MBDA Business Center and other projects managed by L. S. Caldwell & Associates, Inc. This role requires excellent writing and communication skills, the ability to manage multiple tasks, and proficiency in Microsoft Office. The position involves being the first point of contact for clients and vendors, ensuring effective communication and organization within the office.

Responsibilities

• Provide answering service for Maryland Business Center office phone and call routing for remote staff.
• Evaluate callers' service needs and client eligibility, providing new client forms or directing them to appropriate resources.
• Update event calendars on the website and social media platforms.
• Initiate and maintain monthly campaigns on the Center website, social media platforms, and email blasts.
• Create and circulate Center email campaigns for events, announcements, and opportunities.
• Determine which MBEs should receive specific procurement and contract opportunities and disseminate them.
• Collect and format MBE Success Stories for internal and MBDA use.
• Identify, create, and maintain external resource lists pertinent to the Center's services and goals.
• Contact current and new Center clients to collect updated and new Client Engagement, Intake, and Self-Certification Forms.
• Enter and maintain all forms and documents into the Center's shared drive.
• Maintain all account logins for social media platforms and other online services.
• Maintain record and ordering of office supplies with approval from MBC Executive Director and LSC Comptroller.
• Contact vendors for service and collect pricing/estimates as needed.
• Schedule consultations between clients and Senior Business Development Specialist.
• Assist with Center webinars and events as needed, including circulating post-webinar surveys.
• Provide weekly updates of deliverable status and progress.

Requirements

• Associate degree required; Bachelor's preferred.
• Three to five years of proven experience as an Office Manager, Executive Assistant, or Administrative Assistant.
• Proficiency in MS Office, particularly MS Excel and MS Outlook.
• Excellent writing, communication, and critical thinking skills.
• Ability to work independently and manage multiple tasks to meet tight deadlines.

Nice-to-haves

• Experience in contract administration, procurement, and construction fields.
• Familiarity with the use of social media.
• Strong organizational skills and attention to detail.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance