Office Manager - State Street

WesBanco - New Albany, IN

Full-time - Mid Level

New Albany, IN

Credit Intermediation and Related Activities

About the position

Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Primary supervisor of the sales, service and operations of the banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. This person may be responsible for the completion of all operational and compliance reporting for the banking center. This position will support all sales efforts in the banking center and work closely with the Banking Center Manager or District Sales Manager to meet desired goals and expectations. This person may be assigned to more than one office.

Responsibilities

• Supervises banking center to ensure proper day to day sales, service and operations
• Ensures compliance with policies and procedures
• Monitors branch security
• Trains and develops the staff
• Assists Banking Center Manager or District Sales Manager in promoting a sales culture
• Models the standards of the Bank's Mission, Vision, and Pledge
• Assesses the financial needs of Banking Center clients and makes appropriate recommendations
• Promotes the sales culture within the banking center by demonstrating strong ability to sell and cross-sell the Bank's products and services
• Handles operational aspects of the banking center, including audits and reports, monitoring control accounts, cash levels, and management of cash items
• Promotes a sales and service culture and ensures retail staff receives proper coaching and training
• Establishes and conducts regular sales and operational team meetings
• Evaluates performance on a daily basis and assists in the evaluation process
• Provides continuous education of policies and procedures to the staff
• Maintains confidentiality of employee information and customer business
• Contributes to team environment to service customer needs

Requirements

• Proficient in Microsoft 365 preferred
• Ability to effectively use technological resources for meetings, coaching, and training
• Proficient knowledge of Banking Software and Digital Services
• Ability to read and interpret general business periodicals, technical procedures, or government regulations
• Ability to write reports, business correspondence, and produce manuals
• Ability to effectively present information and respond to questions
• Ability to apply common sense to carry out detailed written or oral instructions
• Ability to deal with problems involving concrete variables in standardized situations
• Extensive product knowledge for selling and cross selling performance
• Excellent organizational skills and ability to multi-task
• Ability to lift and carry up to 25 lbs
• Must have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire
• Must be available to work all hours of operations