Office Manager

About the position

We are seeking a dedicated and experienced Office Manager to oversee the daily operations of our Kennesaw and East Cobb locations. The ideal candidate will have exceptional organizational skills, a commitment to providing outstanding patient care, and the ability to lead and motivate a team.

Responsibilities

• Oversee daily office operations to ensure efficiency and effectiveness.
• Maintain a clean, organized, and welcoming office environment.
• Manage office supplies inventory and place orders as necessary.
• Recruit, hire, and train office staff.
• Schedule and manage staff to ensure adequate coverage.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive, collaborative work environment.
• Ensure exemplary patient care and address patient concerns or complaints promptly and professionally.
• Manage patient scheduling to optimize office efficiency and patient flow.
• Oversee patient check-in/check-out processes including verification of insurance information and collection of payments.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Handle billing, invoicing, and financial reporting.
• Develop and implement office policies and procedures to enhance operational efficiency.
• Liaise with vendors and service providers as needed.
• Monitor and manage office budgets, including payroll, supplies, and other expenses.
• Generate financial reports and provide insights on budget adherence and financial performance.
• Implement cost-saving measures where appropriate without compromising on quality.
• Ensure all office equipment and technology are functioning correctly and troubleshoot any issues that arise.
• Coordinate regular maintenance and updates for office/medical equipment.
• Introduce new technology and systems to improve workflow efficiency.
• Ensure the office complies with local, state, and federal regulations.
• Keep abreast of updates in eye care practices and healthcare regulations and implement necessary changes.

Requirements

• Bachelor’s degree in business administration, healthcare management, or a related field preferred.
• Minimum of 3-5 years of experience in office management, preferably in a healthcare or eye care setting.
• Excellent organizational and multitasking abilities.
• Strong leadership and team-building skills.
• Proficient in office software and electronic medical records (EMR) systems.
• Superior customer service and interpersonal communication skills.
• Financial acumen, experience with budgeting and financial reporting.