Office Manager

Tampa Family Health Centers - Tampa, FL

Full-time - Mid Level

Tampa, FL

About the position

The Office Manager is responsible for the planning and day to day operations of the health center. This role is pivotal in ensuring overall business operations of the office run smoothly and professionally.

Responsibilities

• Oversee and manage providers' schedules, ensuring all patients are scheduled appropriately and in a timely manner
• Provide direct supervision and oversight to administrative staff, including work assignments and scheduling, PTO management and approval of time, and keeping accurate payroll records
• Orientation and training of new hires; ongoing training
• Compliance with and control of confidential data; adherence to all Tampa Family Health Center (TFHC), HRSA, State, Federal and accreditation agency rules, and regulations
• Responsible for all direct employee personnel issues and processes, including performance management and appraisal processes
• Oversee and assist in the registration and check-out process; responsible for efficient and effective patient flow from front office through back-office
• Accountable for ensuring quality outcomes and patient satisfaction
• Act as a liaison for medical records and nursing
• Responsible for supply inventory and ordering
• Monitor the status of all equipment; keep a maintenance schedule and report all equipment issues
• Responsible for maintaining a pristine internal and external environment; report all facility and grounds issues, as appropriate
• Responsible for the security of all cash; cash signed for, drawers are balanced daily, and cash always secured as per policy
• Responsible for ensuring various reports are run, cleared, and signed timely
• Support the Mission, Vision and Values of TFHC
• Cultivate and foster a teamwork environment
• Assist internal staff, other health care providers, and third-party payers in performing Qi chart audits
• Handle patients' questions, concerns, and complaints

Requirements

• Bachelor's degree in business
• Minimum of (5) years prior office management experience
• Minimum (1) years supervisory experience
• Ability to navigate and enter data into an electronic health record
• Proficiency in use of Microsoft products such as Word, Outlook, Excel, and PowerPoint
• Strong communication skills, both oral and written
• Ability to analyze and resolve billing, collections and claims problems or issues
• Ability to work in a fast-paced environment, working with several tasks simultaneously
• Possess a clear understanding of the financial, operational, administrative, and regulatory aspects of the role and organization