Office Manager

$56,160 - $79,040/Yr

Two Aces Dentistry - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

The Office Manager plays a pivotal role in overseeing the day-to-day operations of the dental office, ensuring seamless functionality, compliance, and a positive working environment. This position is instrumental in enhancing organizational efficiency, managing resources effectively, and fostering a cohesive team, primarily serving internal customers, including dental office staff and practitioners.

Responsibilities

• Provide leadership in executing administrative tasks, such as answering phones, collecting payments, and reviewing treatment plans, ensuring smooth daily operations.
• Foster a harmonious work environment by promoting teamwork, open communication, and transparent collaboration.
• Oversee daily operations and staff management to enhance organizational efficiency.
• Cultivate positive relationships with patients, creating an atmosphere that reflects the practice's commitment to excellence in dental care.
• Provide ongoing training to staff members on office procedures, customer service, and other relevant topics.
• Work with the Finance Director to ensure adherence to budgetary constraints and report on quarterly goals.
• Track KPIs related to patient satisfaction, operational efficiency, and financial performance.
• Negotiate contracts with vendors to optimize cost-effectiveness.
• Ensure staff is trained and ready to respond to emergencies and establish procedures for handling unexpected events.
• Ensure that staff is trained and comfortable with new technologies.

Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Proven experience in office management (2 years required).
• Strong organizational and multitasking abilities.
• Proficiency in Dentrix and Microsoft Office.
• Competency in succinct grammar, vocabulary, and spelling for effective communication.
• Interpersonal effectiveness, with the capability to engage in uncomfortable conversations with both patients and staff.

Nice-to-haves

• Sales experience preferred.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off