Office Manager

$29,120 - $29,120/Yr

Sky Heart Home Care Services - Cary, NC

Part-time,Full-time - Entry Level

Remote - Cary, NC

About the position

The Office Manager at Sky Heart Home Care is a pivotal role that ensures the smooth operation of the front office while providing exceptional support to both patients and caregivers. This position is initially part-time, transitioning to full-time, and requires a presence in the office one to two days per month as requested by leadership. The Office Manager will be responsible for overseeing day-to-day operations, which includes managing patient and caregiver scheduling, handling inquiries and complaints, and ensuring compliance with federal, state, and local laws as well as company policies. The ideal candidate will possess strong leadership abilities and maintain a calming demeanor, fostering a supportive environment for patients and staff alike. In this role, the Office Manager will coordinate schedules for employees and patients, manage cancellations, and communicate effectively with HR and senior leadership regarding staffing needs. The position demands excellent organizational and time management skills, as well as proficiency in Google, Microsoft Word, and Excel. The Office Manager will also be responsible for maintaining HIPAA compliance and promoting the company through public relations and marketing efforts. This role is essential in ensuring that the office runs efficiently and that all staff members are aligned with the company's standards and expectations. The Office Manager will also play a key role in onboarding new staff, ensuring that all necessary paperwork is completed and that new hires are oriented to the company's culture and operational procedures. The position requires a proactive mindset, attention to detail, and the ability to work independently while being responsive to the needs of patients and caregivers. Overall, this role is crucial in promoting a positive work atmosphere and maintaining high morale within the office.

Responsibilities

• Perform all office functions in compliance with federal, state, and local laws as well as all policy and procedure standards for Sky Heart Home Care.
• Assume responsibility for day-to-day operations of the front office.
• Accountable for patient/caregiver scheduling and managing telephone calls & SMS messages.
• Coordinate schedules for employees and/or patients and plan weekly employee schedules.
• Communicate with HR or senior leadership regarding scheduling gaps that need to be filled immediately.
• Manage cancellations and communicate with assigned caregivers regarding rescheduling.
• Respond to calls/texts of clients in an expeditious manner and notify senior management of any important changes/issues.
• Ensure scheduling systems are properly maintained and staffing is appropriate for patients' level of care.
• Perform general orientation for new in-home aide staff to the company's standards and expectations.
• Maintain HIPAA compliance within Sky Heart Home Care and send communications out to patients and/or caregivers as requested.
• Promote the company through public relations and marketing as needed and attend PR events if time permits.

Requirements

• Must have leadership ability.
• Must display and maintain an attractive and calming demeanor for patients.
• Must have superior customer service/interpersonal skills including phone etiquette.
• Must have good communication skills between patients and in-home aides.
• Must be motivated and able to work effectively, efficiently, and independently.
• Must have excellent organizational and time management skills.
• Must have a proactive mindset and be efficient with tasks and planning.
• Must have knowledge of Google, Microsoft Word & Excel and basic computer skills.
• Scheduling experience required.
• Must have a high school diploma or GED equivalent completed.
• Live in the Wake County or surrounding areas.

Nice-to-haves

• Previous patient advocate experience (preferred).
• Home care office experience (preferred).
• HR experience (preferred).

Benefits

• Weekly Pay