Office Manager

Pro-Tech Air Conditioning And Plumbing Service - Orlando, FL

Full-time - Mid Level

Orlando, FL

Specialty Trade Contractors

About the position

Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services Company, is seeking a dynamic Office Manager to oversee the Customer Service Specialists and the accounts receivable team. This role emphasizes team leadership, performance monitoring, and process improvement, ensuring efficient operations within the office. The Office Manager will play a crucial role in training staff, managing invoicing and collections, and collaborating with various departments to enhance service delivery and customer satisfaction.

Responsibilities

• Train and monitor Customer Service Specialists to meet booking rates and service levels.
• Supervise, train, and mentor the accounts receivable specialist team.
• Assign tasks, set performance goals, and conduct regular reviews of work product.
• Monitor invoicing performance of the AR team for accuracy and timeliness.
• Assist team members with resolving invoicing challenges.
• Monitor overdue accounts and implement collections strategies.
• Collaborate with branch management and sales staff to resolve disputes.
• Ensure AR subledgers are reconciled to the general ledger with staff accountants and Controller.
• Identify opportunities to streamline AR processes and collaborate with cross-functional teams.
• Perform weekly payroll and ensure compliance with policies.
• Make timely deposits and maintain the AR aging report.

Requirements

• Minimum of 3 years of supervisory or management experience in an office setting.
• Strong rapport-building skills with customers and co-workers.
• Ability to organize, prioritize, and manage time effectively.
• Ability to work independently with integrity in a structured environment.
• Excellent written and verbal communication skills.
• Proficiency with computers and desktop operating systems.

Nice-to-haves

• Dispatch and Sales Coordinator experience preferred.
• Proficiency with Service Titan is preferred.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• On-the-job training
• Vision insurance
• Employee discount
• Flexible schedule
• Life insurance